Frequently Asked Questions

About The Zoo Factory

Why should I order from The Zoo Factory instead of other websites?

We know you have many options when shopping for DIY Stuffed Animal Kits and separates and are grateful to have been serving the Stuffed Animal community since 2007. Shopping with The Zoo Factory will allow you to shop with a company that is going into our 18th year of business and stands 100% behind its products that are crafted in the USA – with love, by us, for you and your recipients. We offer both retail and wholesale products and have worked with countless organizations including schools, hospitals and more for all of their fundraising needs.

How do I contact The Zoo Factory if I have questions or issues?

For questions or concerns, feel free to call us toll free at 866-993-3325 or use our quick and easy contact form located here.

Do you only offer your animals to Wholesale clients, or can I place a retail order?

We cater to both retail and wholesale customers who wish to enjoy the quality animals we have to offer!

Do you offer any discounts on retail orders?

For discounts and promotions, check our home page and sign up for our monthly newsletters!

Do you offer eco-friendly products?

The Zoo Factory is proud to carry eco-friendly stuffing, as well as offer our customers Plush for the Planet animals in both 8” and 16” sizes, all available here.

What is The Zoo Factory?

The Zoo Factory is your destination for creating personalized stuffed animals. We offer a wide selection of furry friends that you can customize with outfits and accessories to make them uniquely yours.

How does it work?

It’s simple! Select your favorite stuffed animal, customize it with clothing and accessories, and add any special features you like. We’ll bring your creation to life and ship it to your doorstep.

Where are your stuffed animals made?

Our stuffed animals are lovingly crafted in the USA with a focus on quality and attention to detail.

The Zoo Factory Products

What size stuffed animals do you offer?

At The Zoo Factory, we offer 8” and 16” stuffed or unstuffed animals for your convenience.

Does anything come with my stuffed animal?

Each of our 8” and 16” animals comes with a Wishing Star, Birth Certificate and Stuffing Instructions.

How do your unstuffed animals close?

Since our stuffed animals require no sewing, unstuffed animals are made with an easy to use, child safe Velcro closure!

How do I know my children won’t be able to easily pull the stuffing out?

Each animal utilizes an internal closure that houses the stuffing, so even if your child opens the Velcro closure, there is another layer of protection where the actual stuffing is held.

Are your stuffed animals safe for children?

Yes, we prioritize safety. All our stuffed animals are made with child-safe materials and meet or exceed industry safety standards, making them suitable for children of all ages.

What is the recommended age range for your products?

Our stuffed animals are suitable for children of all ages, but please consider potential choking hazards for very young children. Always use your best judgment.

Can I order additional outfits or accessories separately?

Yes, you can purchase additional outfits and accessories from our store to change your stuffed animal’s appearance as often as you’d like.


Does my animal come stuffed?

You have two options when it comes to stuffing for your animals. First, you can choose to purchase stuffing with your order, and stuff it at home which allows you to add as much or as little stuffing that you would like. For your convenience, we also offer the option to order your animals pre-stuffed. You can choose this option for each individual animal.

Do I need to buy stuffing from The Zoo Factory?

You absolutely do not need to purchase your animal stuffing through The Zoo Factory, however we do offer stuffing for your convenience. You can order the stuffing as an add on to stuff it yourself, or pre-stuffed for your convenience!

How much stuffing does it take to fill an animal?

Each 8″ animal will need 2-3 ounces of stuffing, and each 16″ animal will need 7-8 ounces of stuffing depending on how soft or firm you want your stuffable animal to be.

What is your stuffing made from?

Our premium stuffing is made of 100% high quality polyester fiber, guaranteed to give it long-lasting resilience and loft. Our stuffing is non-allergenic and hand washable!


Do you offer any custom apparel for my organization?

We absolutely offer customized t-shirts for your organization! Our pricing can be viewed here (link “here” to while we work on our Custom T-Shirt Online Ordering. When you are ready to order, please call us toll free at 866-993-3325.

How do I order custom t-shirts?

We are currently working on implementing Online Ordering for our Custom T-Shirts. In the meantime, our pricing can be viewed here (link “here” to When you are ready to order, please call us toll free at 866-993-3325.

Can I personalize my stuffed animal?

Absolutely! Choose from a variety of outfits, accessories, and even voice recording options to create a one-of-a-kind stuffed animal.

How do I record a voice message for my stuffed animal?

During the customization process, you can select the voice recording option and follow the provided instructions to record a special message. We’ll include it in your stuffed animal.


Do you offer any discounts on wholesale orders?

Once you register and are approved for a wholesale account, you will have a login to use on our website. Any time you are logged in under your wholesale account, your discount will appear on each individual product. You can also find special discounts here.

Ordering & Shipping

How do I get started with an account?

Get started by Registering for an Account!

How do I place an order on The Zoo Factory website?

To place an order on The Zoo Factory website, simply add items to your cart, choose whether or not you would like to have your animal stuffed for you, come with stuffing to stuff it yourself or come without stuffing, then choose your accessories. Once you have added all items to your cart, go through our simple checkout process and if you need assistance, please contact us toll free at 866-993-3325. Use the menu to browse our categories or start shopping here.

How much does shipping cost?

Shipping cost varies, depending on order size and shipping method/speed. You can review the shipping cost during checkout.

How long does it take to receive my order?

Orders are typically processed and shipped within 1-2 business days. Shipping times may vary based on your location and the shipping method selected during checkout.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor the status of your package.


What do I do if my order is wrong, or a product is defective?

Please use our simple Item Return Form, found here.

What is your return policy?

We have a 30-day return policy. If you’re not satisfied with your purchase, please contact our customer support team for assistance with returns and exchanges.

Payment & Security

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. PayPal is also available for your convenience.

Is my payment information secure?

Rest assured that your online security is a priority. Our website is secured with SSL encryption to protect your personal and payment information.

For any questions or assistance, you can contact our customer support team via email at or by phone at 866-993-3325. We’re here to help with all your inquiries.