PLACING AN ORDER
To place an order, click on the "Add to Cart" button next to each item.
When you are finished shopping, select the view cart link and proceed to check
out. First time customers will be required to register. Return customers save
time, by simply inserting their username and password.
Click here to register now.
ORDERING
There is no minimum order. Shipping and Sales Tax, Arizona residents only, are calculated and added to
the total order at check out.
SHOPPING ON-LINE
If you
experience any difficulties in placing an order, please contact me at 866-422-8552 .
TERMS
I accept Master Card, Visa, Discover or American Express directly via my secure site or you can choose to use Paypal. Paypal also allows you to
directly transfer from your bank account.
SHIPPING
Orders will be shipped out within 2-5 days of payment. If an item is out of stock, then it may take longer, however an email will be sent out to advise on the status of your order. Custom orders will take approximately 2-3 weeks. 
International Orders
International orders are shipped by USPS. Because customs may take longer, please allow 4 - 6 weeks for delivery.
RETURN POLICY
I want you to be satisfied with your purchase made from The Zoo Factory. If for any reason you are dissatisfied with your purchase, you may
return it within 10 days for a full refund. Please send returns to: The Zoo Factory, 4520 E. Badger Way, Phoenix, AZ 85044. Since I am not
responsible for any lost or damaged packages sent, I recommend insuring the
parcel for the product replacement value, and shipping it via a traceable method. Please include your name, address and telephone number and the reason you are returning the item. A prompt refund to your account will be made
once product has been received.
If you have any questions please email me at ZooKeeper@TheZooFactory.com
I can also be reached by phone at (866)422-8552. If I am not available to answer the phone, please leave a message that includes your name and phone number and a convenient time for you to be reached and I will contact you
promptly.
PRIVACY
The Zoo Factory will not disclose information about you to any
third party. We do not sell or rent user information to anyone. The Zoo Factory does not have access to any other site information and neither
do other sites have access to ours. We do not contact customers unless requested
by those individuals inquiring about our products or services.
TRACKING YOUR ORDER
You may track the status of your order by clicking on the Order Tracking Link, after which you will have to enter your specified user name and password. Through this system you will be able to retrieve your basic shipping information. Click here to TRACK
YOUR ORDER.
The information you
provide to us will be used solely by us, to process your orders. We will not
distribute, display or sell any information you entrust to us. We will not
allow any third party access to your personal information unless forced to do so
by law. We will not solicit you or contact you outside of order
processing.
Please feel free to
contact us with questions and concerns.
Thank you.
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